Have Questions? We’ve Got Answers.

Explore our frequently asked questions to find quick answers to common inquiries about our services, policies, and support. Whether you're a new visitor or a returning customer, this section is designed to help you get the information you need — fast and hassle-free.

What are natural medicines?

Natural medicines are health products made from naturally occurring ingredients. They are often referred to as complementary or alternative medicines and are used to support health and wellbeing. In Australia, natural medicines are regulated by the Therapeutic Goods Administration (TGA), which ensures their safety, quality, and manufacturing standards.

Are your products safe to take with other medications?

It’s important to speak with your healthcare professional before using any natural or complementary product alongside prescription or over-the-counter medicines. Only your healthcare provider can advise on potential interactions based on your unique circumstances.

How do I know which products are suitable for me?

Your healthcare professional can help determine which products may best suit your needs and health goals.

Do you offer consultations for ongoing support and advice?

We do not provide consultations or individualised medical advice. For guidance on the safe and effective use of natural health products, speak directly with your healthcare professional, who can offer personalised advice and ongoing support.

Do your products require a prescription?

Yes, our products are Prescription Only Medicines. Please speak with your healthcare practitioner, who can provide personalised advice on suitability and access.

What quality standards do your products meet?

Every product in our range meets the Therapeutic Goods Administration (TGA) quality and safety standards. This means they are manufactured in licensed facilities that adhere to Good Manufacturing Practice (GMP) requirements — the same rigorous system applied to all approved medicines in Australia. These standards ensure the consistency, purity, and reliability of each product from formulation through to packaging.

Where can I purchase your products or get more information?

Our products can only be accessed with a prescription from your healthcare professional, which can be dispensed by your local pharmacy. If you are interested in learning more or wish to explore whether these products are suitable for you, please speak directly with your doctor or specialist, who can provide guidance and discuss eligibility based on your individual needs.

Are your products vegan or free from animal ingredients?

We are committed to transparency in formulation. Many of our products are vegan-friendly and contain no animal-derived ingredients, unless speciﬁed on the label. Please refer to individual product packaging or ingredient listings for detailed information or speak with your healthcare provider if you have speciﬁc dietary or ethical requirements.